"LJ909" (lj909)
07/01/2019 at 19:15 • Filed to: None
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"LJ909" (lj909)
07/01/2019 at 19:15 • Filed to: None | 0
| 25 |
I just hung up with a member (again, I work for AAA) who just recently bought a 2016 Ford C-Max (not an Energi like the one pictured). She said that she hasn’t needed to put gas in it she she bought it. I’m assuming because its a hybrid with good MPG’s or she doesn’ t drive much. She stated that the vehicle wouldn’t , and I quote these are her exact words, “it won’t let me put gas.” I was immediately irked by her stupidity and tried to get clarification on what she meant. She said it again “it wont let me put gas in it.” She wanted us to send out someone that could specifically deal with hybrid vehicles. She became mad when I told her we don’ t send out service for different types of vehicles specifically. Its just roadside assistance in general. “Well what am I paying you for then?” she says. I just stayed quiet as she said got mad and hung up.
TheTurbochargedSquirrel
> LJ909
07/01/2019 at 19:53 |
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We share the road with these people...
Longtime Lurker
> LJ909
07/01/2019 at 20:04 |
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Maybe she couldn’t figure out Ford’s capless fuel filler?
WilliamsSW
> TheTurbochargedSquirrel
07/01/2019 at 20:04 |
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We share the planet with these people
VajazzleMcDildertits - read carefully, respond politely
> LJ909
07/01/2019 at 20:21 |
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“I didn’t get exactly what I wanted, so clearly it’s all your fault.”
Been hearing this more and more lately.
Jordan and the Slowrunner, Boomer Intensifies
> Longtime Lurker
07/01/2019 at 20:24 |
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At least it says something. GM’s trucks(at least the Colorado) are unmarked, and there are two holes(a blank one for the DEF if diesel, and the fuel.)
Neil drives a beetle and a fancy beetle
> Longtime Lurker
07/01/2019 at 20:25 |
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I thought the same thing!
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LJ909
> TheTurbochargedSquirrel
07/01/2019 at 20:33 |
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Its really galling and said how wide spread this stupidity is.
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LJ909
> Longtime Lurker
07/01/2019 at 20:36 |
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Falls on her to figure out how to work a vehicle shes paying for. Besides, the cape less fuel filler system is easy to figure out. There’ s no cap. So unless she just looked at it without actually trying to insert the gas pump, shes an idiot.
wafflesnfalafel
> LJ909
07/01/2019 at 20:47 |
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interesting - does AAA get many calls about people that just have no idea how to use the vehicle they purchased? I can totally see with cars getting more complicated the bottom end of the population pool would just get confused and punt to AAA...
DipodomysDeserti
> LJ909
07/01/2019 at 20:48 |
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A bad or improperly installed fuel tank breather hose could cause a car to not let you put gas in it.
So, not really a dumb thing to call AAA about, especially if you’re almost out of gas.
Bylan - Hoarder of LS400's
> LJ909
07/01/2019 at 20:48 |
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Zero elab oration on her part on how it wouldn’t let her put gas in it? I admit the capless fuel fill er is weird, but its also idiot proof. Grab the gas nozzle and stick it in and fill up. Did she even try to put a filler in it? How the F*^& does this person have a job and get paid enough to buy a car? I enjoy your AAA stories, keep them coming lol
dogisbadob
> LJ909
07/01/2019 at 21:03 |
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Fuck Ford for making the C-Max sunroof fixed and not actually open :(
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LJ909
> VajazzleMcDildertits - read carefully, respond politely
07/01/2019 at 21:06 |
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I go through this shit everyday. Example:
With AAA, you get for times per membership year you can use the service. Anytime you use all 4 of those calls, you can still get service, but you incur a $90 service charge that has to be paid before we can even send out service. If you don’ t want to pay the $90, you have to go at whatever commercial rates the towing companies charge
People routinely get mad and angry at us because they used all their calls. “28 years of membership and you guys cant help me out?” People think their membership longevity means something. So you will either get cussed out or people will all of a sudden have amnesia and will dispute the calls even happened, even if we have definitive proof they received service. Idiocy all around.
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LJ909
> wafflesnfalafel
07/01/2019 at 21:17 |
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YES. People are really utterly clueless about the cars they drive. And I’ ve mentioned this before. I hear all the time from people, men and women too, that they don’ t know anything about cars besides how to drive them and how to put gas.
I’ve sent calls out for people who thought their transmissions weren’t shifting properly but it turns out they didn’t now how put the car into gear; calls for people needing assistance on how to open their trunk. And they have the keys...I could go on and on.
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LJ909
> DipodomysDeserti
07/01/2019 at 21:19 |
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That’ s a shot in the dark guess that I highly doubt was the case.
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LJ909
> Bylan - Hoarder of LS400's
07/01/2019 at 21:33 |
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That was the frustrating part about it as well. She wouldn’t elaborate as to why it wasn’ t letting her put gas. When I would try to get clarification (which we have to do as a way of triage for service so the driver that’ s coming out can know what to expect), she just kept saying it wasn’ t letting her put gas. Its scary though this kind of just nonchalant stupidity is rampant too. But thanks. I could write a book about this stuff but the really good ones I like to share on here.
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LJ909
> dogisbadob
07/01/2019 at 21:36 |
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Really? So its literally a roof window?
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DipodomysDeserti
> LJ909
07/01/2019 at 21:43 |
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Not at all. If a vehicle literally “won’t let you put gas in it” that’s a pretty obvious sign the vent tube is borked and is causing the automatic pump shutoff to engage pretty much immediately. I would have asked her, “what happens when you try to put fuel in it?”
Next time someone calls you with this issue, tell them to keep bumping the pump lever until they get a few gallons in, then to take the car to the dealership.
It’ll probably save you some angst, the customer some frustration and AAA some cash.
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LJ909
> DipodomysDeserti
07/01/2019 at 22:17 |
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Had she been more cooperative , I could have gotten her help. But I don’t think you understand what I deal with on a daily basis. These people are stupid. Like I mentioned to someone else, we have to triage and ask clarifying questions to see whats going on. This lady just kept saying she couldn’t put gas in. And apparently she checked with the dealer she got it from who said the car was fine. She was more mad at the fact we didn’t have anyone, or rather I couldn’t guarantee that we have people to come out for hybrid vehicles.
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DipodomysDeserti
> LJ909
07/01/2019 at 22:35 |
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Tough gig.
facw
> LJ909
07/01/2019 at 22:46 |
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I’d just tell her that we’d send someone out who knows about hybrids, and hope that’s enough to make her happy.
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VajazzleMcDildertits - read carefully, respond politely
> LJ909
07/02/2019 at 03:31 |
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Thats really clearly stated when you sign up... Like multiple times. Every call I've used. It's super evident. I mean, for fucks sake. UGH!
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LJ909
> DipodomysDeserti
07/02/2019 at 04:10 |
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I work at home so its a plus that I dont deal with this in an office.
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dogisbadob
> LJ909
07/02/2019 at 18:42 |
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Yup
same thing with the Mustang
and Transit Connect, too
bhtooefr
> DipodomysDeserti
07/08/2019 at 19:46 |
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Could also be a jammed capless filler or something?
And, while this isn’t the case with this specific car (the Hybrids aren’t AT-PZEV, the Energis are), a lot of newer cars (especially ones meant primarily for California emissions markets) have fuel systems that lock the fuel door until the tank is purged of vapors, then unseal the tank and unlock the fuel door. Then, when the fuel door is closed, they re-seal the tank.
If somehow you end up with the fuel door open and the tank sealed, you can only trickle fuel in around the seal.
This is actually a problem I ran into on my Prius - the fuel door spring was the same spring that Toyota’s been using since like the 1990s, and sometimes it wouldn’t kick the fuel door out enough, so it would come back against the latch/switch. So, the car would sense the fuel door was closed, and seal the tank, at which point you try to fuel up, and get gasoline spurting back out of the filler neck.
The fix was a stronger spring, which Toyota has a bulletin for, to make sure that the fuel door opens hard enough to not hit the switch after being released.